Benefits Specialist

The Benefits Specialist is responsible for the day-to-day administration of employee benefits programs and serves as the primary point of contact for employees, vendors, and third-party administrators. This role ensures compliance with all applicable regulations, supports open enrollment activities, resolves benefits-related issues, and provides exceptional customer service to employees.

• Administer employee benefits programs, including medical, dental, vision, COBRA, life insurance, disability, and 401(k).
• Serve as the primary contact for employee, carrier, and third-party administrator inquiries related to benefits.
• Ensure compliance with federal and state regulations, including COBRA, ERISA, ACA, FMLA, and ADA.
• Conduct audits related to benefits and benefits data to ensure accuracy and compliance.
• Troubleshoot and resolve issues related to benefit plans, eligibility, enrollment, and systems; collaborate with internal departments such as Payroll, HR, and IT to resolve discrepancies.
• Assist in coordinating annual open enrollment and employee benefits education meetings.
• Support the configuration and maintenance of benefits plans and enrollment modules (new hire, life events, open enrollment) within ADP.
• Administer benefit changes including enrollments, life events, terminations, COBRA, beneficiaries, disability, accident and death claims, QMCSOs, and compliance testing.
• Assist in the development and distribution of benefits communication materials.
• Create and maintain user guides and process documentation for benefits-related tasks and procedures.
• Provide timely, accurate, and professional customer service to all benefit-related inquiries.
• Perform general administrative duties such as invoice processing, correspondence, and ad-hoc report generation within ADP.
• Review payroll registers and payroll summaries to verify benefit deductions and resolve