Controller - Rooms

Job Location(s)

US-FL-Tampa

Seminole Hard Rock Hotel & Casino Tampa is a premier entertainment destination featuring high‑stakes table games, thousands of slot machines, and AAA Four Diamond‑rated hotel amenities, including award‑winning restaurants, a renovated Rock Spa® & Salon, and VIP services.

We treat every guest with unparalleled service and provide employees a supportive work environment with competitive benefits.

• Medical, Dental, Vision & Life Insurances
• 401(k) plan
• Paid time off
• Annual bonus opportunity

Guidelines prohibit unnatural hair color, visible explicit or offensive tattoos, large facial piercings, and facial hair longer than ½ inch, among other requirements.

This position is responsible for accurately rating rooms and ensuring that the room rack is properly adjusted at all times. The Room Control Clerk works with the Housekeeping team to maintain the proper cleaning sequence of room assignments for VIP and X‑Card guests.

• Adhere to Seminole Tribe's policies and procedures
• Check out vacant and clean rooms in the rack
• Change room statuses and run alert date reports
• Block rooms for VIP and arrivals
• Review out‑of‑order and off‑market rooms daily for validity
• Answer guest calls and handle requests
• Maintain guest request logs and follow up
• Assist housekeeping in rechecking rooms
• Provide bell assistance to guests checking out via video check‑out
• Run Room Revenue Potential Report to verify correct rates
• Block next‑day arrivals into room numbers
• Work as a front‑desk clerk when business demand requires
• Assist with housekeeping radio calls
• Control room‑cleaning sequence for VIP guests
• Dispatch room attendants and house persons as needed
• Perform other duties as assigned

• High school diploma, GED, or equivalent (required)
• Bachelor’s degree preferred
• Previous front‑desk or hotel experience preferred
• Strong math skills required
• Ability to work flexible schedule including nights, weekends, and holidays

• Work primarily in a professional office; occasional casino floor exposure
• Stand, walk, use hands frequently; lift up to 50 lbs
• Exposure to second‑hand smoke and noise on casino floor
• Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment

The Tribal Council gives preference to members of the Seminole Tribe and other federally recognized Native American tribes for all employment practices.

Candidates must obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations prior to employment.

• Credit check
• Criminal background check
• Drug screen

Management reserves the right to revise job responsibilities as circumstances change.