Assistant General Manager - HGI Ybor

HGI Ybor Tampa, 1700 E 9th Ave, Tampa, Florida, United States of America

Posted Thursday, January 22, 2026 at 6:00 AM

Why Work at Hilton Garden Inn Tampa Ybor Historic District?

At Hilton Garden Inn Tampa Ybor Historic District , we don’t just offer jobs—we provide a welcoming place to grow, succeed, and be part of something special. Nestled in the heart of Tampa’s vibrant Ybor City, our hotel blends warm hospitality with the charm of one of Florida’s most historic and colorful neighborhoods.

With well-appointed guest rooms, versatile meeting spaces, and easy access to Ybor’s lively restaurants, nightlife, and cultural landmarks, our team has the unique opportunity to create unforgettable stays for every guest. Here, you’ll be part of a close-knit team that values collaboration, celebrates diversity, and takes pride in delivering exceptional service, every time.

If you’re ready to bring your passion for hospitality to a setting rich in history and full of energy, Hilton Garden Inn Ybor is where your future begins.

SUMMARY: The Assistant General Manager assists the General Manager in promoting, managing, and coordinating the daily operations of the Hotel. This position assists in implementing and communicating company policies and standards as well as providing excellent customer service.

JOB DUTIES:

OPERATIONAL MANAGEMENT DUTIES

• Assists the General Manager in leading the departmental teams in the development and implementation of property-wide strategies.
• Oversees the Front Office and other hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assists the GM in preparation of forecasts and reports and assists in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Monitors and maintains the front office systems and equipment to ensure optimum performance.
• Ensures a viable key control program is in place.
• Provides a safe working environment in compliance with OSHA/MSDS.

MANAGEMENT OF THE GUEST EXPERIENCE

• Assists in providing leadership to all hotel associates and inspiring them to achieve the hotel’s customer service goals and objectives.
• Attentive to guest satisfaction scores and works toward increasing departmental and overall guest satisfaction. Creates specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Takes proactive approaches when dealing with guest concerns. Resolves customer complaints, and anticipates potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Assists employees in understanding guests’ ever-changing needs and expectations, and how to exceed them.
• Makes sure that staffing levels are appropriate to exceed guest expectations.
• Assists with Guest Service Training, including training on Service Recovery, creating service “wow’s” and opportunities to upsell and cross-sell.

EMPLOYEE AND MANAGER RELATIONS

• Assists with interviewing, selection, training, scheduling, coaching and support of associates, ensuring they perform in accordance with established hotel standards and consistent with our hotel core values.
• In conjunction with General Manager, sets clear performance expectations for managers and staff.
• Works with HR to ensure orientations and trainings are completed in a timely fashion.
• Takes proactive approaches when dealing with employee concerns.
• Appropriately assesses contributions and performance of employees; provides appropriate recognition.
• Assists team supervisors with constructive coaching and counseling.
• Stays readily available and approachable for all employees. Practices open door policy. Involves HR when appropriate and in a timely manner.
• Leads by example demonstrating self-confidence, energy and enthusiasm.

QUALITY CONTROL

• Solicits feedback for continuous improvement.
• Ensures the…