Operations Supervisor

Opportunity:
Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Potential Career Path

Front Office Manager - Assistant General Manager - General Manager

Essential Job Functions

* Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

* Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.

* Coordinate with department managers when necessary to ensure optimal functioning of the hotel.

* Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

* Monitor and maintain the front office systems and equipment to ensure optimum performance.

* Supervise night audit functions, and perform audit in absence of the night auditor.

* Be aware of emergency procedures and take full responsibility in emergency situations.

* Follow sustainability guidelines and practices related to HHM's Earth View program.

* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

* Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.

* Perform other duties as requested by management.

Position Requirements

* Associate or Bachelor's degree preferred.

* Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Work Environment and Context

* Work schedule varies and may include working on holidays and weekends.

* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels