Services Manager; George Steinbrenner Field

Premium Services Manager (George Steinbrenner Field) – Legends Global

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide hosts 20,000 events and entertains 165 million guests each year, powered by expertise and execution across feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events.

Under direction of the General Manager, this individual will be responsible for effectively and profitably managing the overall operations of the Premium Services Operation.

• Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
• Partner with the Chef to develop and maintain premium menus to adapt to the ever‑changing market including delivery, presentation, and standards.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
• Work directly with team‑specific Front Office, Ownership, Visiting Teams and League Executives.
• Build and maintain strong relationships with multi‑year premium Skybox holders as well as Individual Game Suite Rentals.
• Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards.
• Assist with the planning, organizing and execution of all functions.
• Administer staff call meetings prior to events to inform staff about event particulars, goals, objectives and expectations.
• Check with Facilities and Culinary for any last‑minute changes.
• Responsible for the inventory of equipment, small wares, disposables, and beverages.
• Manage Food and Beverage service, equipment movement and event room set‑up and clean up for all events.
• Greet clients in charge and respond to requests.
• Oversee general cleaning tasks using standard products as assigned to adhere to health standards.
• Maintain costs as it pertains to labor and operating supplies, work within budgeted guidelines.
• Assist the General Manager with the preparation of the annual fiscal budget and business plan for the upcoming season.
• Oversee departmental mid‑year and end‑of‑the‑year reports.
• Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
• Perform other related duties, tasks and responsibilities as required.

• The ideal candidate will have a bachelor’s degree with 2–4 years management experience in the contract food service industry, preferably in premium services, catering and concessions at a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi‑task and prioritize in a deadline‑oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

Location:

On Site, George Steinbrenner Field, Tampa, FL.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.