Clinical Phone Support Specialist

Delivers exceptional clinical support to patients by managing a high volume of phone calls and addressing patient concerns promptly and accurately. Assists clinical office staff by offering medical guidance and supporting patient education within the scope of their training.

• Patient Support:
  Responds to inbound clinical line calls, assisting patients with inquiries about medical care, treatments, follow-up care, and medications. Reviews patient information proficiently to deliver accurate medical guidance. Prioritizes and can perform multiple tasks.
• Clinical Advice and Guidance:
  Follows established company policies and clinical protocols. Triages calls to appropriate providers and clinical staff when necessary.
• Documentation:
  Records all patient interactions in the correct patient's chart within the EMR system, ensuring that patient information is current and complies with healthcare laws and regulations.
• Collaboration:
  
  Works closely with providers and clinical staff to ensure seamless continuity of care and promptly address patient needs. Attends all team meetings and mandatory in-service training/education. Adapts to changes and growth within the department and company.
• Scheduling:
  Schedules same-day appointments for urgent or emergency situations or triages patients to the appropriate scheduling staff for non-urgent appointments.

• Demonstrates initiative and responsibility
• Able to perform repetitive tasks without loss of focus
• Adheres to ethical principles
• Time Management
• Adapts to change
• Attends all team meetings and mandatory in-service training/education
• Basic computer skills/ Type minimum 45wpm

• Maintains confidentiality and documents accurately
• Uses appropriate guidelines for releasing patient information
• Practices within the scope of education, training and personal capabilities
• Conducts self in accordance with Suncoast’s Employee Handbook.
• Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA

• Organized
• Punctual
• Takes initiative, proactive
• Team Player
• Flexible
• Calm under pressure
• Problem solver, Strategic thinking, Creativity
• Analytical skills
• Clear and concise communication/Listening skills
• Follow through on commitments
• Openness to advice and constructive criticism
• Strong work ethic

High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills.