Revenue Cycle Support Associate

Overview

The Revenue Cycle Support Associate will be the direct line of communication for the assigned offices, District Manager’s, and Senior Vice President to the Support Office. Coordinating functions related to billing, collecting patient accounts, and other Support related issues per office. The selected individual will develop and implement relationships with their assigned territory. The Revenue Cycle Support Associate will also work with assigned representatives to manage workflow, track progress and improve processes.

The role will be responsible for providing guidance to improve overall performance, with an emphasis on the billing to collections process. This is a highly visible role and requires strong communication, follow-through, and the ability to prioritize, plan, and work cross-functionally with other departments.

• Ensure team is working effectively in resolving third party AR balances, insurance claims and claim notes, processing denials timely, etc.
• Assist the AR team to achieve established collection goals, daily metric expectations, and quality objectives for the organization.
• Prepare reports as required to reflect billing and collecting trends, AR review, etc.
• Conduct training throughout the company as required.
• Open tasks to dental center(s), providing the specific information and instructions needed to obtain claim payment.
• Read and analyze explanation of benefits and make proper adjustments according to Coast Dental claims processing criteria.
• Monitor adjustments posted each day by the offices
• Review ICODES and ensure accuracy and billing daily
• Additional duties as assigned

• Minimum of 1 year’s medical/dental registration and/or collections experience preferred.
• Minimum of 1 year of leadership role is preferred.
• Knowledge of patient accounting, billing, and insurance policies.
• Must be accurate, organized and detail-oriented with strong analytical and problem-solving skills.
• Strong verbal and written communication skills are required.
• Requires strong computer knowledge, emphasis on MS Office suite.
• Knowledge/experience with Dental Insurance verification applications, billing applications, etc.
• Ability to work independently with little supervision.