Ambulatory Product Operations Coord

• Schedule - Shift - Hours Full Time - Day Shift - M to F 8-5

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, Diversity Inc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace.

Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence.

Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

The Ambulatory Operations Coordinator provides advanced coordination and administrative support for all ambulatory operations, including vendor performance, records accuracy, and process improvement. The Coordinator serves as the first point of contact for escalated vendor issues, monitors key performance indicators (KPIs), and collaborates with internal teams to ensure timely, high-quality completion of patient record collection, pathology, and imaging needs. This role also supports project based initiatives within the Ambulatory Operations team, providing feedback on process improvement and data accuracy.

This is an onsite role within Ambulatory Administrative Offices and may require travel to satellite locations based on project assignments.

• Serve as the primary point of contact for vendor communication and issue escalation.
• Monitor vendor KPIs, track service-level compliance, and support quality audits.
• Coordinate escalated for successful resolution in accordance with departmental standards.

• Identify workflow gaps and collaborate with Manager, Ambulatory Operations and Liaison to recommend process improvements.
• Support new initiatives, pilot programs, and technology implementations to improve patient access and operational efficiency.

• Provide excellent communication and service to internal and external stakeholders.
• Handle escalated issues from clinics or vendors, ensuring timely resolution and clear communication of next steps.

• Ensure data accuracy across systems by auditing record completion and vendor productivity reports.
• Assist with data entry, verification, and report generation to track team performance.

• Support cross-functional teams and participate in project work groups related to ambulatory initiatives.
• Collaborate with internal partners such as IT, Clinical Operations, and Access Management to ensure alignment.

• High School Diploma/GED
• Minimum of three (3) years of experience in healthcare operations or vendor support.

• Associate's Degree in Healthcare Administration, Business, or a related field of study
• Medical Records, Healthcare Administration, Scheduling, Medical Assistant or Process Improvement certification

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

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