Scheduling Coord Patient

Summary

The New Patient Scheduling Coordinator is responsible for scheduling new patients and new established patients as calls, emails or requests are submitted. The position gathers accurate information, explains forms and policies, and answers patient questions. The Coordinator works individually with each patient to ensure their information is entered correctly in the computer systems, handling daily call volumes.

• Acts as a liaison between new patient and clinical team by communicating with the referring physician, Physician Relations, MMG providers, Clinical staff, CCA’s and the patient to correctly schedule appointments.
• Triages patients based upon department specific algorithms while collaborating across all service lines.
• Performs pre-registration or registration and schedules appointments with appropriate appointment attributes.
• Requests additional medical records and reviews necessary data to triage appointment.
• Coordinates all clinic encounters for new and newly established patients, including ancillary services when ordered.
• Reviews insurance data, validates and enters patient information to ensure accurate insurance allocation following Managed Care guidelines.
• Explains required registration elements and Electronic Patient Questionnaire to patients.
• Provides new patients with expectations of the new patient experience via emails or new patient packets.

• Capture information/document accurately in the registration system.
• Initiate the process to obtain medical records from the referring provider's office.
• Communicate with ordering providers, patients and other parties to obtain and share status updates and address access issues.
• Maintain an organized work environment (both physical and electronic).
• Update supervisor and clinical team on scheduling challenges regularly.
• Consult with clinical resources in complex situations.
• Triage new patient requests to the appropriate clinical service (Medical Oncologist, Surgeon, Radiation, etc.).
• Meet high quality output standards and produce accurate results timely.

• 3 or more years of scheduling experience in a hospital, outpatient facility or physician office environment.
• Experience with oncology patients.

• High School Diploma or GED.
• 3 years of customer service experience.
• 3 years of scheduling experience with at least 2 of those years in a hospital, outpatient facility or physician office environment.
• Medical terminology knowledge.
• Strong computer skills.

Mid-Senior level

Full-time

Project Management and Information Technology

Hospitals and Health Care