Patient Relations Advocate

• Department Patient Relations
• Schedule - Shift - Hours Full Time - Day Shift - M-F 8a-4:30p

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, Diversity Inc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace.

Additionally, Moffitt is proud to have earned the prestigious Magnet designation in recognition of its nursing excellence.

Moffitt Cancer Center is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

Job Summary

Position Highlights:

The Patient Relations Advocate serves the patients, families and staff of the cancer center by providing guidance and support with the goal of building and maintaining a high-quality patient experience. This position is the cancer center resource for patients, families, guests and staff for interpretation and education of patient rights and responsibilities. This position functions in compliance with cancer center policy and CMS and Joint Commission guidelines as they pertain to the receipt, documentation and response to patient complaints and grievances.

The Ideal Candidate

• The successful candidate will have excellent customer service skills.
• Fluent in the use of Microsoft Word, Excel and Outlook. Experience with medical scheduling software desired
• Possess excellent soft skills and interpersonal skills.

Responsibilities:

• Communicate clearly and openly.
• Resolve complaints, grievances and other official requests and correspondence.
• Responds to requests by the patients, faculty, staff and support personnel.

Credentials and

Qualifications:

• High school Diploma or Equivalent required;
  Bachelor's Degree preferred.
• Minimum of three (3) years of demonstrated professional success in conflict resolution, mediation and/or crisis communication and resolution and should possess excellent verbal and written communication skills.
• Notary Public Certification Preferred, but not required.

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at  or by email s contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

If you’d like more information on your EEO rights under the law, please .