Referral Specialist - Davis Endocrinology

Referral Specialist - 17 Davis Endocrinology (2600006I)

The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.

• High School Diploma or Equivalent
• 2 years of Front Desk experience in healthcare
• Approved medical terminology certification or medical terminology course completion

• Receives and tracks patient referrals including working with other specialties to confirm patient visits, as well as investigates any incomplete referrals for timely processing
• Works with clinical staff to ensure a timely and appropriate appointment is scheduled
• Obtains authorizations required for patient visits, procedure, surgeries and medication to be approved by payer
• Reviews and addresses messages related to patient referrals to allow for timely scheduling of visits
• Develops and maintains an effective and accurate filing system for the department
• Identifies and routes patient appointment information to the correct recipient via computer database and/or telephone calls
• Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care

Tampa

17 Davis Medical Building, 17 Davis Blvd, Tampa 33606

On Site

Academic Medical Group Inc

Full-time

Monday, Tuesday, Wednesday, Thursday, Friday