Patient And Family Specialist

PATIENT AND FAMILY SPECIALIST Featured Job

• Location Tampa, FL
• Department Patient Family Ctr Care
• Schedule - Shift - Hours Full Time - Day Shift - 8:30am - 5:00pm

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, Diversity Inc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace.

Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

Job Summary

The Patient and Family Specialist provides direct patient and family services, including educational, advocacy, hospitality and referral services in efforts to reduce anxiety, improve coping, maximize the utilization of health care and improve outcomes. This position requires excellent customer service and assessment and active listening skills, is knowledgeable of internal and external resources and is able to help patients and families obtain and understand credible cancer information to be able to manage the disease and treatment.

All efforts are to achieve the objectives of improving the patient and family experience at Moffitt Cancer Center and improving patient safety, quality and satisfaction. This position collaborates with stakeholders to create and implement processes and programs to improve the accessibility to patient and family services, including access to patient education resources. This position involves daily direct patient and family member contact in the Patient Libraries and Welcome Centers and integrates Moffitt Cancer Center service, diversity, and patient and family centered care philosophies in all program development and implantation aimed at enhancing the patient and family experience.

Position Highlights:

• Primary function will be to provide direct patient and family services including educational, advocacy, hospitality and referrals to Moffitt resources
• Will be able to provide credible cancer information from internal and external resources to patients and families
• Will collaborate with stakeholders to implement processes and programs to enhance virtual and in-person patient education

The Ideal Candidate:

• Will have excellent customer service skills.
• Working proficiency in Microsoft Office applications
• Organizational and time management skills
• Knowledge of medical terminology
• Sound decision-making skills, managing conflict resolution
• Bilingual in English and Spanish

Responsibilities:

• Communicate clearly and openly
• Demonstrate active listening skills
• Manage workloads and processes

Qualifications:

• Bachelor's Degree required (field of study:
  Business Management, Communications, Education, Information Studies, Marketing, Public Relations and Social Science degrees such as social work and psychology, or related field).
• Minimum of two (2) years' experience in customer service, social service, or healthcare is required.
• OR Master’s degree and zero years experience

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and…