Child Support Case Processing Analyst - Child Support Program - Tampa

requisition no:867391

agency: department of revenue

working title: child support case processing analyst -

position number:

salary: $38,760.36 - $45,004.08 plus $644.76 competitive area differential (cad) / annually

child support case processing analyst (revenue specialist ii)

tampa

the florida department of revenue’s child support program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
to learn more about the department of revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our
website .

job summary:

this revenue specialist ii - child support case processing analyst position, on the judicial actions 2 team, performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• initiating and responding to requests
• coordinating with internal and external partners
• researching and resolving case issues
• gathering information and analyzing case data to determine next steps
• assisting customers
• interacting with legal services providers, other states, employers, and other business partners
• making decisions based on case information and provided documentation

minimum requirements:

• two years of experience processing information using a computer system.
• two years of experience conducting research and analyzing information to make decisions. *
• two years of experience communicating with others to gather information. *

substitutions:

• * relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.

special notes:

• full-time (40 hours per week) position; standard workday of 8am – 5pm, monday through friday at the tampa service center.
• this role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the tampa service center, in hillsborough county, fl).

salary: $38,760.36 - $45,004.08

benefits:

benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

screening disclaimer: your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

skills verification test or online skills assessment: after the Final date to receive applications, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.

candidate pool: future vacancies may be filled from this advertisement for a period of up to six months.

criminal background checks: you will be required to undergo a national level-2 criminal background check which requires you to provide your fingerprints.

reminder: male candidates born on or after october 1, 1962, will not be eligible for hire or promotion unless they are registered with the selective services system (sss) before their 26th birthday or have a letter of registration exemption from the sss. For more information, please visit the sss website at http://(Use the "Apply for this Job" box below). .

the state of florida is an equal opportunity employer/affirmative action employer, and does not tolerate discrimination or violence in the workplace.

candidates requiring a reasonable accommodation, as defined by the americans with disabilities act, must notify the agency hiring authority and/or people first service center . Notification to the hiring authority must…