AVP, Commercial Card Client Service Specialist

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

We’re looking for a Commercial Card Specialist to act as the key service points of contact for Commercial Card’s external and internal customers. Support will require both proactive and reactive client engagement. The CCSs receive inquiries from Program Administrators in need of information, credit limit changes, account set up, misapplied payments, fraud support and other service‑related items, through problem resolution. They ensure that issues are addressed appropriately, accurately and in a timely fashion.

In addition, they will participate in third‑party partner meetings, regarding general updates or outstanding client issues.

They will work in partnership with the assigned Card Relationship Manager(s), Card Implementation Manager(s) and Treasury Relationship Manager(s) partners to ensure an optimal service experience. Strong organizational and communication skills are critical.

• Participate on a team of Commercial Card Specialist assigned to support Commercial Card’s clients, where focus is to protect and grow client relationships
• Interface with target clients & internal service partners to advocate client needs and solutions
• Use product knowledge to resolve challenging client issues and conduct root cause analysis
• Act as a dedicated client service support
• Ensure risk/compliance guidelines are followed at all times
• Understand the client impact of any changes in our processes and procedures
• Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank’s Risk Vision. Further a culture of risk and compliance discipline, which includes, but is not limited to, maintaining compliance with Bank and business process‑related policies and procedures, exhibiting a strong understanding of the risks associated with the employee’s position, escalating issues of risk concern to management, and maintaining appropriate data integrity and confidentiality with regard to all customer files, customer information and business transactions.

• 4–6 years of experience in commercial card, transaction banking, or customer support
• TSYS (TS2) experience
• Strong organizational and communication skills
• Ability to travel as needed
• Bachelor’s Degree

The typical base pay range for this role is between $85K‑$90K depending on job‑related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance‑based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable…