Collections Specialist II

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems.

As a Business Collections Associate Level 2 with Southern States Material Handling:
You will perform business to business collections, contact customers to collect on outstanding account balances and help to solve discrepancies!

Come be a part of our Toyota & Raymond family!

• 401(k) with company matching
• Health insurance
• Vision Insurance
• PTO and Vacation
• Paid Holidays
• Flexible Spending Account
• Life Insurance
• Tuition Reimbursement

• 5 years’ experience in Business to Business Collections required
• 2-3 years’ proven experience reconciling customer accounts and invoices strongly preferred.
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence

• High school diploma is preferred

• Complete comprehensive review of outstanding receivables assigned.
• Keep track of assigned customer accounts to identify outstanding debts; including complex and specialty customer accounts as required.
• Locate and contact past due customers to inquire about their payment status and bring account up to date.
• Plan course of action to recover outstanding payments; investigate historical data as needed and complete pre-work needed prior to contacting customers.
• Initiate contact with business customers via phone, email, or other methods to discuss overdue invoices and payment arrangements.
• Maintain positive relationships with customers, foster trust, and provide excellent customer service.
• Investigate and resolve payment disputes and discrepancies, short payments, or other billing issues with clients, providing invoices and explanations to customers as needed.
• Specialize in resolving complex discrepancies, billing issues and customer portal problems utilizing advanced reconciliation abilities with minimal assistance.
• Negotiate payoff deadlines or payment plans as needed.
• Process payments, reconcile accounts and update client records in the accounting system maintaining updated customer accounts.
• Escalate unresolved issues to management including customers unwilling or unable to pay when necessary.
• Fully notate accounts with updates on status of collections
• Respond to customer inquiries.
• Track collection progress and report on collections activity as required.
• Work closely with internal teams such as solutions, credit, billing and branch leadership to address collection-related issues and improve processes.
• Coordinate problem resolution with appropriate branches/departments as needed.
• Respond to internal requests for account status and information.
• Supports other collectors as needed and contributes to overall team performance.
• Monday through Friday 8am-5pm
• First 90-120 days in office for training then hybrid work schedule

SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.