Mortgage Loan Assistant

Metroplex Mortgage Services, Inc.
• Tampa , FL , US

We are looking for a skilled mortgage loan officer assistant to join our top-producing team and assist our mortgage loan origination officers. This position requires a unique mix of sales and customer service skills, plus the ability to manage loan files from beginning to end. Effective communication skills are essential for building relationships that help us obtain future business. If you are detail-oriented, thorough, and can offer top-notch customer service, start your application today!

• Assemble loan documentation as required necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
• Verify all loan package documentation received is accurate and complete in accordance with company policy and procedures and report any discrepancies to the loan originator/ loan officer
• Act as the primary contact between our clients and our company and schedule and conduct meetings to discuss any follow-up issues or items that need to be addressed
• Assist with administrative duties such as making and screening calls, booking appointments, etc.
• Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service

• Understand basic loan financing options such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
• Excellent customer service and communication skills and willing to go above and beyond for customers and team
• 2-3 years of professional office environment and administration or mortgage experience preferred
• Proficiency in MS Office required; CRM, MLS, DU, and proprietary mortgage software preferred

About Metroplex Mortgage Services, Inc.

Metroplex Mortgage Services, Inc. was founded in 2001 and is an approved USDA, FHA, and VA lender. This strategic focus on government lending has helped position Metroplex as one of the most recognized USDA lenders, earning the USDA’s #1 Lender ranking in Florida.

Metroplex has expanded into the title business and is growing rapidly.

The founder, our President and Chief Legal Officer, brings a unique combination of legal and lending expertise to the business, which informs our proactive and compliance-focused approach.

With a mission centered on education, transparency, and long-term relationship building, we continue to grow as a trusted partner for clients, legal professionals, realtors, and referral partners throughout the communities we serve.