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Operations Manager

Mortgage CX Call Center Leader

Job in Tampa, Hillsborough County, Florida, 33646, USA
Listing for: PennyMac Loan Services, LLC
Full Time position
Listed on 2026-01-20
Job specializations:
  • Finance & Banking
  • Management
    Operations Manager
Job Description & How to Apply Below
A leading mortgage firm is seeking a Customer Experience / Mortgage Call Center Manager to oversee service activities and develop team performance. The ideal candidate will have extensive experience managing call center environments and expertise in financial services and mortgage regulations. This role is crucial for ensuring top-tier customer satisfaction while providing coaching and oversight to the team. Competitive salary and diverse benefits are offered, along with a commitment to employee growth and wellbeing.
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