Relationship Banker Team Lead; Tyrone

Relationship Banker Team Lead (Tyrone)

St. Petersburg, Florida

Relationship Banker Team Lead is responsible for meeting with customers and prospects both in person and by phone to determine their financial needs and proactively offering appropriate products, services, and guidance. The role includes coaching a team of bankers and overseeing branch activities in the Branch Manager’s absence.

We are looking for candidates with a strong customer focus, communication skills, leadership experience, and a background in retail or sales.

• Partner with the Branch Manager to guide and direct all branch activities.
• Achieve branch targets and goals by proactively identifying customer needs and providing expert guidance on Regions solutions.
• Conduct outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Partner with branch leadership on new business development opportunities and foster financial wellness within local communities.
• Provide consistent coaching to junior level bankers to strengthen product knowledge and identify customer needs.
• Educate and advise customers on Regions Consumer and Business products and services, including all loan and deposit types.
• Educate customers on emerging technology and digital solutions such as mobile online and ATM offerings.
• Deliver a consistent optimal customer experience, including greeting customers and processing transactions.
• Oversee branch operational and compliance-related tasks, ensuring branch teams understand procedural changes.
• Resolve escalated issues primarily in the Branch Manager’s absence, including team scheduling and counseling associates.
• Refer customers to an internal team of experts when additional financial goals and needs are recognized.
• Follow all bank processes and procedures and adhere to applicable laws and regulations.

• High School Diploma or GED.
• Two (2) years of banking sales and/or customer service experience.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

• Bachelor’s degree.
• Supervisory/management experience.

• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Excellent relationship‑building skills.
• Strong communication and customer‑focus skills.
• Strong leadership skills.

Full time

Pay ranges are job specific and are provided as a point‑of‑market reference. The target minimum for this position is $49,895.44; the median is $61,880.00.

• Paid Vacation/Sick Time
• 401(k) with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Equal Opportunity Employer/including Disabled/Veterans