Financial Crimes Risk: Post Implementation Production Support Assistant Vice President

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in doing the right thing, putting clients first, leading with exceptional ideas and a commitment to diversity and inclusion. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, achieve, and grow.

The WM First Line Financial Crimes Risk (“1L FCR”) department is embedded within the Firm’s business line and is responsible for identifying, assessing, and escalating potential money laundering and reputational risk issues associated with higher risk client types. The 1L FCR department is considered the first line of defense and supports the onboarding, screening, due diligence, and enhanced due diligence processes for Morgan Stanley.

The Program Design Group (“PDG”) is the internal team responsible for enabling and delivering technology solutions for the 1L FCR department. PDG partners with internal 1L FCR teams, Platforms, Technology and Operations to design, build, enhance, and support the systems that enable AML, KYC, screening, onboarding, and other client-risk processes within the first line of defense.

The Build Team delivers end-to-end technology solutions for 1L FCR, including requirements writing, functional design, UAT, and production/post-production support. These roles strengthen PDG’s ability to deliver stable releases and ensure reliable system performance across 1L FCR-owned capabilities.

The Production and Post-Implementation Support function provides structured triage, investigation, requirement refinement, and coordination for all issues raised after deployment. The team also performs post-deployment testing and ongoing production validation to ensure that system functionality remains stable and unchanged after releases. The group reports to a U.S.

-based VP and partners closely with 1L FCR, Platforms, and Technology to ensure efficient issue resolution, high-quality releases, and continuous improvement across all first-line Financial Crimes-related systems.

This is an early-career, growth-focused role suited for strong analytical thinkers who can develop Financial Crimes Compliance knowledge on the job.

• Intake, log, and track production and post-production items raised by Financial Crimes Risk stakeholders in Jira/Excel.
• Monitor, triage, and support resolution of production and post-production items.
• Analyze issues to determine whether they represent defects, requirements gaps, enhancements, or net-new build requests.
• Perform structured root‑cause analysis by comparing system behavior against business requirements, functional designs, UAT results, QA findings, workflow steps, and other relevant artifacts to determine what went wrong and why.
• Rewrite, clarify, and enhance business requirements based on findings, ensuring documentation is complete and high-quality.
• Update issue‑tracking tools (e.g., JIRA) and provide clear, timely status updates to all stakeholders.
• Coordinate with 1L FCR, Platforms, and Technology partners to ensure efficient investigation and resolution of system issues.
• Collaborate with the VP overseeing the function for prioritization, business context, and stakeholder communications.
• Support continuous improvement by identifying recurring patterns and recommending enhancements to requirements or workflows.
• Maintain strong documentation and follow established processes to ensure consistency, accuracy, and control adherence.
• Assist with post-deployment validation and confirm that changes and fixes performed by Technology operate as intended.

• 3‑5 years of related experience in technology, business analysis, operations, production support, or…