Alternative Payments Operations – Associate

Alternative Payments Operations – Associate

Join to apply for the Alternative Payments Operations – Associate role at JPMorgan Chase

Join our team and shape the future of digital payments. Be at the forefront of revolutionizing payment operations, driving efficiency, and enhancing our financial systems. Unlock your potential and make a meaningful impact in a fast‑paced and innovative environment.

• Lead teams responsible for operational processes within the payments lifecycle by setting priorities, directing workflows, and monitoring performance against established metrics.
• Oversee payment processing operations, setting daily production goals, delegating work, and implementing action plans to achieve strategic priorities, high productivity, quality, and enhanced client experience.
• Manage daily operations, resolving production or quality issues, escalating process delays to management, and ensuring key control tasks are executed on business initiatives.
• Apply strategic thinking and sound judgment in decision‑making, while leveraging leadership, communication, and conflict resolution skills to build collaborative and engaged teams.
• Participate in fraud detection and prevention, mitigating financial and reputational risks, and assist in strategic initiatives to align resource allocation with long‑term goals.
• Lead or contribute to projects related to client experience, process optimization, and provide expertise in automation, risk management, and compliance with operational guidelines.

• Demonstrated ability in operations leadership or management within payments, with at least two years of experience, effectively leading high‑performing and engaged teams to drive success.
• Advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency, change management, and issue management.
• Proficiency in data analysis techniques, capable of interpreting and communicating insights to inform decision‑making with senior stakeholders.
• Understanding of cybersecurity controls and anti‑fraud strategies to identify and address potential threats, ensuring the protection of information and systems.
• Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health…