FVP, Loan Administration

This range is provided by Fay Servicing, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

• Annual Bonus
• Direct message the job poster from Fay Servicing, LLC

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business-purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a FVP, Loan Administration to join our team!

Reporting to the SVP, Loan Administration, this position is responsible for providing strategic leadership and operational oversight for Loan Administration, Investor Reporting, and Payments functions. The FVP, Loan Administration sets the strategy for the department and translates it into an integrated operating model that drives compliance, efficiency, and agreed‑upon stakeholder outcomes. This role builds and leads a high‑performing team, aligns functional objectives with enterprise priorities, and ensures robust governance through policies, controls, and risk mitigation.

Additionally, the FVP, Loan Administration defines and manages SLAs and KPIs, champions automation and process optimization, and serves as the executive point of contact for investor reporting and inquiries. This position oversees end‑to‑end payment operations, maintains audit readiness, and ensures adherence to regulatory requirements. Acting as a key influencer across the organization, this role collaborates with cross‑functional partners, manages departmental budgets, and leads strategic initiatives that support Fay’s short‑term goals and long‑term vision.

Qualifications include:

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED)
• 10+ years’ progressive experience in the mortgage servicing industry, with deep knowledge of servicing rules, guidelines, and regulatory requirements
• 7+ years’ experience managing people and leading teams, including leadership roles
• 7+ years’ experience in Loan Administration, including Investor Reporting and Payments operations
• Demonstrated ability to set vision, execute multi‑year strategies, and lead transformation initiatives in a fast‑paced, highly regulated environment
• Familiarity with retail banking procedures, including lockbox and off‑site payment processes
• Experience with Black Knight MSP preferred
• Strong skills in MS Word, Excel, and Power Point
• Strong leadership with proven ability to foster an environment of positive employee engagement and trust
• Demonstrated ability to quickly establish credibility, coupled with recognizing and supporting the organization’s culture, values, and priorities
• Strong verbal and written communication skills with the ability to effectively interact with all levels across the organization to include the ability to effectively present to and facilitate discussions with executive leadership
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Strong analytical skills and business acumen
• Strong problem‑solving abilities; strong fiscal and technical aptitude; strong business acumen.
• Strong decision‑making abilities coupled with sound judgement
• Effective at managing multiple priorities under tight deadlines in a fast‑paced, dynamic environment
• Ability to prioritize, organize time, and resources to consistently bring projects to successful completion
• Client‑focused with results orientation; able to link business needs with tactical execution and results
• Strong attention to detail; strong…