Agency and Trust Bilingual Intermediate Associate Analyst

Facts

• Issuer Services Ops Tampa Hub perform the contractual obligation activities for more than 300 contracts for the following countries:
  Panama, Colombia, Peru, Brazil, and Argentina.
• Our business handles a wide variety of types of contracts. No contract is the same; all are tailor made, according to the needs of the clients.
• Each Latin America Country has their own regulations that the candidates must understand, has a comprehensive knowledge, and be aware of each change of the regulation.
• The candidate must have good skills in learning the different systems depending on the country that will be under his/her responsibility.
• Keep in mind that the candidate will have a short learning curve, due to the complex and dynamic nature of the business. Therefore, the candidate must be aware of this challenge.

• Individual mapped to this job description is responsible for Agency & Trust transaction processing execution. Typically related to Issuer Services LATAM Operations.
• Perform operational activities during the phases of Implementation, Administration, and Termination according to the Agency & Trust deal agreements.
• Support with the Implementation activities of Electronic Banking for clients (internal and external).
• Support LATAM Agency & Trust Operational activities end‑to‑end, including the process of coordinating with other teams based on a different country.
• Follows established procedures to identify problems related to Operational activities that require investigation or research.
• Update of procedures, instructions, manuals, and checklist of the area.
• Delivers reports to satisfy management requirements and support control activities.
• Provide assistance regarding Projects related to Agency & Trust business.
• Minimizes risk to the bank through increased knowledge of procedural requirements – understands and monitors errors to adhere to audit and control policies (incl. reconciliation, accounting, payments, and other processing systems).
• Timely management and escalation of all requests inquiries issues errors.
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate integrate with others in the team and closely related teams.
• Demonstrates an excellent knowledge of bank related systems.
• Utilizes strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex sensitive information, while being sensitive to audience diversity.
• Act as backup of other positions of the Issuer Services Ops group (as required). Provide support in any other activity that is assigned.
• Work on holidays and at different time‑zones to service the respective Latin American countries.

• Read, analyze, and understand the different contracts for each client in different jurisdictions.
• Execute the day‑to‑day activities according to the contractual obligations for each client, using our core system as tickler.
• Input the operational activities into the Issuer Services Workstation platform according to the transactional Checklist.
• Input the evidence of each task performed into the system or Share drive.
• Perform collateral obligations accordingly to contract rules (calculation, waterfall, notifications, etc.).
• Prepare and send (according to the A&T contract and frequency) the commission collection letters to the clients.

• Execute the electronic invoice process and accounting register.
• Record the commissions and their monthly accrual according to the Fee Schedule of each contract.
• Ensure to complete control log daily, to assurance that all instructions received were performed.
• Daily, balance the accounts of the different contracts.
• Confirmation of the balance sheet review in system, with the supporting documentation.
• Review, input, or approve (depending on the role) accounting entries, into the core system, according to the contract obligations.
• Record the commissions and their monthly accrual according to the Fee Schedule of each contract.

• Produce local regulatory reports related to Agency &…