Clerk - Special Events

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida and features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

• Role:
  Clerk I - Special Events
• Location:
  
  Seminole Hard Rock Hotel & Casino Tampa, Tampa, FL
• Position type:
  Full-time

• Marketing Event Representatives are Guest Service Ambassadors for the property and are directly involved in fulfilling marketing initiatives from Guest enrollment to event execution.
• Serve as a Guest Service Ambassador during promotional events, greeting and providing personalized service for VIP Guests.
• Maintain discretion and confidentiality in all interactions with VIP Guests.
• Assist in the execution of marketing events such as concerts, gift giveaways, specialty events & shows, drawings, off-site activations and tournaments.
• Other duties as assigned.

• Six (6) months of customer service experience, ideally in casino or hospitality.
• Ability to work late nights, weekends, and holidays depending on the schedule.
• Ability to work at least 3-5 events and/or 15 hours per month as a Marketing Event Representative.
• Strong commitment to delivering superior Guest Service.
• Strong verbal and non-verbal communication skills.
• Energetic, caring, and compassionate demeanor.
• Alignment with core values:
  Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
• Ability to anticipate and meet guests’ needs.
• Must comply with Gaming Commission Regulations and Seminole Tribe policies.
• Ability to stand/walk for long periods; may require lifting up to 40 pounds.

• Casino floor environment with fast-paced, guest-facing interactions and exposure to noise and smoke as applicable.
• Ability to stand/walk for long periods; lifting up to 40 pounds may be required.

The Tribal Council gives preference in all employment practices to Native Americans. First preference is given to members of the Seminole Tribe who meet the job requirements; second preference to members of other federally recognized Native American Tribes who meet the job requirements.

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations prior to employment. Background checks may include credit check, criminal background check, and drug screen.

Management reserves the right to revise the current job or require other tasks due to circumstances (e.g., emergencies, changes in personnel, workload, or technology).