Senior Operations Manager

Job Description Summary

The Senior Operations Manager will manage direct activities for the delivery of engineering & operations and asset planning, maintenance and repair for the South/ Southeast Region with accountability for the overall delivery of operational management, including engineering services, projects, critical work, energy management, sustainability initiatives, and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning, client standards and oversight of the daily operational management and activities associated with the region.

Senior Operations Manager

• Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate engineering standards of performance and needs.
• Complete understanding of client O&M standards by initiating and adhering to audit & control systems to ensure statutory, policy and contractual commitments are satisfied.
• Ensure customer focus within all areas of operational activities and maintain effective relationships with key client stakeholders.
• Develop and maintain relationships with facility team leaders driving the operational and strategic goals.
• Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property.
• Develop and maintain technical proficiency, industry knowledge, and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry.
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.

• Oversee region day-to-day engineering operations to ensure safe, efficient, and reliable facility and infrastructure performance, including HVAC, electrical, plumbing, life safety systems, and building automation.
• Ensure compliance with client O&M standards, manage internal and external audits.
• Manage the CMMS to plan, prioritize, schedule, and track corrective, preventive, and predictive maintenance activities. Create incident (RESINC) and problem tickets to ensure compliance and tracking.
• Utilize CMMS data to identify trends, root causes, and opportunities for continuous improvement in maintenance and engineering operations.
• Ensure accuracy, completeness, and timeliness of CMMS data, including work orders and asset records.
• Coordinate engineering projects including maintenance, improvements, and capital projects.
• Manage internal engineering teams and external contractors, consultants, and service providers.
• Assure implementation of client defined operational standards and best practices.
• Develop site specific maintenance and operating procedures that incorporate detailed safety, vendor and operational requirements. Monitor asset performance and lifecycle management to optimize reliability and cost.

• Execute and supervise site engineering team for all critical maintenance and projects, including annual, semi preventative maintenance of all MEP critical equipment including Uninterruptible Power Supply (UPS), generator, and HVAC.
• Develop and maintain a 12-month strategic calendar for all annual, semi and quarterly maintenance, including key dates (freeze, holiday) and a look ahead progress status for request for change, methods of procedure, and work permits.
• Develop and maintain primary schedules for preventive maintenance, corrective repairs, capital projects, and critical system outages. Coordinate with internal teams, property management, and clients to minimize operational disruptions during outages or intrusive work. Track work progress, dependencies, and timelines using CMMS or other scheduling tools. Forecast resource needs and allocate labor efficiently.
• Manage all operating and project requests for change, including weekly status tracking, vendor availability, operational team coverage (after hours, weekend supervision).
• Lead the creation, review, and approval process for all Method of Procedure (MOP) and SOP documentation related to critical MEP activities. Ensure MOPs include clear isolation points, step-by-step procedures, risk assessments, contingency plans, and rollback methods. Coordinate with engineering teams, on‑site technicians, and clients to validate sequence of operations. Conduct pre-task meetings and ensure all stakeholders are aligned prior to work execution.
  
  Monitor work in the field to confirm adherence to the approved MOP.
• Manage building transitions on / off utility and generator power.
• Manage critical vendor work, ensuring site restoration and business as usual (BAU).
• Lead and coordinate escalations, from initiation to resolution.
• Manage stakeholder coordination,…