Voice Engineer SME

position summary

demonstrate knowledge and experience in configuration, implementation, and maintenance of voice, data, and/or network communications systems. Demonstrate good working knowledge of telecommunications industry as well as voice system design and engineering. Demonstrate ability to understand and apply technical concepts and ability to analyze and solve problems using learned techniques and tools. Demonstrate knowledge and experience of basic understanding of infrastructure wiring/connectivity.

Knowledge in design and software support for ip, voip, pbx, voice mail, voice networks, and video systems.

• extensive experience with cisco ip telephony products including unified communications manager, unity connection, unified presence, webex, jabber, and ucs servers.
• extensive experience with vmware esxi virtualization and vcenter.
• extensive experience with lan technologies such as ip routing, switching, call routing, call management, call admission control, quality of service, network security, and network management.
• extensive experience with interconnection of multiple voice over ip (voip) telephony systems.
• demonstrate the ability to troubleshoot complex voice network related problems to include: call routing/dial plan management, one-way audio, sccp registration errors, poor call quality, codec miss-matches, transcoding, and conferencing.
• works independently installing, operating, maintaining, configuring, troubleshooting, and repairing it systems devices, circuits, cables, components, software, and end-user devices.
• demonstrated ability to configure, install and troubleshoot secure voice devices.
• experience with various operating systems including linux and cisco ios command line interface (cli).
• experience supporting customers' needs in large, medium, and small-scale operational environments and using all available resources.
• strong interpersonal and presentation skills for interacting with team members and customers.
• demonstrated strong analytical and problem solving skills in making appropriate technical decisions.
• must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment.
• good understanding of system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures. Participates in engineering projects/efforts as tasked by management.

• security+ certification
• cisco ccnp collaboration certification (or higher or equivalent experience/knowledge).

salary range: 150k – 165k/yr

travel: up to 10%

shift: hours and shift determined by location.

physical demands and work environment: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.

The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

the company is an equal opportunity employer, drug free workplace, and complies with ada regulations as applicable.