Mortgage Customer Experience Representative

Job Description

Insight Global is looking to hire a Mortgage Processor/ Customer Experience Specialist to work for a large client in the Phoenix area. This is a customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

• Answer high-volume, inbound calls or texts from current customers in a timely manner
• Perform routine data entry and validation tasks
• Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties
• Interact with multiple departments to expedite processing and/or issue resolution

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Comfortable talking on the phones
• Good understanding of mortgages
• Bilingual in Spanish