Call Center Relationship Specialist- Bilingual

Overview

Grow Financial Federal Credit Union is a member-owned financial cooperative serving 300,000 members. We are dedicated to serving people, not profit, and encourage a diverse, collaborative culture where you can grow personally and professionally. Our flexible work strategy provides remote, hybrid, and in-person options to fit different work styles. We strive to be a Top Workplace and offer opportunities to stay connected through video collaboration and community initiatives.

Join us as we seek to grow people, communities, money and dreams.

The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence. Cross-sells Credit Union products and services. Supports a sales and service environment that is focused on the credit union s mission, vision and core values.

The shift for this opening is Monday - Friday from 10am - 7pm with rotating Saturday coverage.

Required Skills & Experience

• High school diploma required. Some college from an accredited college or university is preferred.
• 1-3 years of service experience required, preferably in a call center environment.
• Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Bi-lingual (English and Spanish) required.
• Working knowledge of Windows-based PC products and general office equipment.

Physical Demands

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English and Spanish.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• This role is fully remote, with the option to work from our HQ or retail locations.
• Qualified candidates must live in the Tampa area and be able to report to Grow HQ in Ybor City for training.
• Schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday - Friday and 9 a.m. EST to 1 p.m. EST on Saturdays is required.

* This shift will be from 10am - 7pm EST*

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled