Resident Experience Coordinator

Resident Experience Coordinator (REC)

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As a leading property manager of single‑family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people‑first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

As the demand for professionally managed rental homes continues to grow, so do the opportunities ’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

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The Resident Experience Coordinator (REC) is a member of the Property Management department and provides direct support for residents and the market office. The REC is involved in handling resident inquiries, ensuring residents have a smooth transition into a Progress home, and providing outstanding customer service to residents. From move‑in through the entire resident journey, the REC is committed to providing the best possible resident experience.

• Represents the company with professionalism, serving as the primary point of contact in the physical field office.
• Oversees case queue assignments, ensuring all resident inquiries and concerns are assigned, tracked, and resolved in a timely manner.
• Handles resident phone calls and emails, providing accurate information or directing them to the appropriate department for further assistance.
• Addresses and resolves minor resident concerns or disputes.
• Confirms lease has been signed and all move‑in funds have been collected prior to the move‑in date.
• Confirms new resident orientation appointments and ensures home is ready for move‑in, including tracking any vacant work orders.
• Performs new resident orientation call for assigned move‑ins.
  • Orients new resident to their home and provides key information such as rental payment options, service request submissions, and contact information.
  • Sets expectation with new residents on their responsibilities as a Progress Residential resident, as well as the Company’s responsibility to them.
  • Completes the New Move‑in Checklist and all corresponding duties.
  • Reviews the move‑in inspection with the resident, including sending to the resident and following up on the resident attestation.
  • Completes move‑in follow‑up calls.
• Manages office supply inventory and acts as the point of contact for any office maintenance issues.
• Assists residents with in‑person payments at physical office location.
• Posts various notices at homes, as needed.
• Conducts occupancy and utility checks, as needed.
• Carry out other duties as assigned that are in the best interests of the customers and the company.

• High School Diploma or GED required
• Minimum of 1 year experience in either the single family or multi‑family rental industry
• Additional customer service experience a plus
• Previous use of Salesforce and Yardi Voyager a plus
• Must have a valid Driver’s License
• Excellent oral and written communication skills
• Computer literacy, competency in MS Office suite, and ability to comfortably navigate new technology a must
• Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and follow‑up with residents to ensure customer needs are met
• Detail‑oriented and able to manage multiple projects all at once

• Competitive Compensation - Including performance‑based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all‑inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.