Customer Service Representative

Kforce has a client in Tampa, FL that is seeking a Customer Service Representative who will provide exceptional customer service and administrative support in property tax-related processes. This role involves assisting customers, researching property ownership records, and ensuring compliance with property tax exemptions.

Key Responsibilities:

* Respond to customer inquiries via phone, email, and in person regarding property tax exemptions, ownership transfers, and related issues

* Review and process incoming mail, emails, and documentation for appropriate action

* Research databases (e.g., DMV, Official Records, Lexis Nexis) to verify eligibility for exemptions

* Enter and update information in software systems, including permits and applications

* Resolve routine issues and escalate complex matters as needed

* Perform basic mathematical and geometrical calculations for property valuation

* Maintain professionalism while representing the agency and supporting various departments
* High School diploma or GED

* At least 6 months of experience in customer service or data entry within a property appraisal office or real estate environment

* Valid Florida Driver's License (may be required)

* Strong communication and organizational skills

* Proficiency in Microsoft Office and ability to learn specialized software

* Knowledge of property tax exemptions and related processes preferred

* Spanish speaking preferred (bilingual candidates encouraged)