Spanish Tolling Call Center Representative; Entry-Level

Position: Spanish Tolling Call Center Representative (Entry-Level)
LOCATION

Tampa, FL

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're hiring Call Center Representative to provide professional, empathetic, and solution-focused support to inbound callers. In this role, you'll assist with customer inquiries, resolve disputes, process payments, and guide callers through various procedures all while delivering a top-tier experience.

Whether you're starting your career or looking to grow, this position offers paid training, competitive compensation, full benefits, performance incentives, and clear paths for advancement. Prior contact center experience is not required, but experience in customer service, tech support, inside sales, or back-office support is a plus.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

* ------------
- POSITION RESPONSIBILITIES

Key Responsibilities:

* Handle inbound and outbound calls in a courteous and timely manner.

* Actively listen to customer concerns and provide accurate, effective solutions.

* Research internal systems to locate missing information and collaborate with other departments as needed.

* Process payments and manage account-related tasks using company tools.

* Document customer interactions and claims with precision.

* Follow scripts, policies, and procedures to ensure consistency and compliance.

* Use training and knowledge bases to confidently answer customer questions.

* Escalate unresolved issues to the appropriate team or supervisor.

* Ensure first-call resolution through effective troubleshooting and communication.

* Stay current with training materials, system updates, and program knowledge.

* Maintain confidentiality and protect customer data.

* Meet attendance and scheduling expectations.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required:

* Must be 18 years or older.

* High school diploma or equivalent.

* Strong written and verbal communication skills.

* Typing speed of 20+ WPM with accuracy.

* Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

* Familiarity with Windows operating systems and ability to learn new tools.

* Reliable and punctual with a strong work ethic.

* Ability to troubleshoot, resolve conflicts, and follow up on customer issues.

* Customer-first mindset: empathetic, patient, and responsive.

* Ability to multitask, self-manage, and adapt to change.

* Team-oriented with excellent interpersonal skills.

Preferred:

* 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles.

* Experience in state or federal work environments.

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

* Paid Time Off:
Earn PTO and paid holidays to take the time you need.

* Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

* Health Benefits:

Full-time employees are eligible for comprehensive medical,…