Customer Service - Patient Account Specialist

About SHERLOQ Solutions

Established in 1916, SHERLOQ began as a member-owned cooperative in Tampa, Florida. The founding mission was to facilitate the sharing of credit information, promote the equitable principles in trade and give back to the community. Over 100 years later, SHERLOQ continues as a vibrant company serving hospitals, healthcare systems, physician practices and utilities nationwide. SHERLOQ Solutions, SHERLOQ Revenue Solutions and SHERLOQ Financial serve customers from our Tampa headquarters and mid-west call center in Traverse City, Michigan.

• Provide exceptional customer service to consumers and clients.
• Comply with HIPAA and State Consumer Protection Laws.
• Establish contact with consumers to discuss ability/willingness to pay to identify the appropriate repayment programs/options available to them.
• Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate forms and update the client's system, if required.
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
• Assist in building a positive team environment.
• Arrive punctual prior to the start of your scheduled shift; schedule time off in advance.

• Strong communication and negotiation skills; ability to effectively and professionally communicate with your peers via email and on the floor.
• Ability to deal with a variety of personalities and scenarios while managing one's own emotions throughout the call and on the floor.
• Self-motivated individual with strong customer service attitude.
• Computer, communication and math skills.
• Excellent written and oral communication along with good analytical skills of situations.

• High school graduate or equivalent required.
• One (1) year of customer service and/or medical collection background is preferred.

This position earns competitive pay, depending on experience. We value our employees and offer amazing benefits, including medical Insurance, a 401(k) plan, generous vacation and paid‑time‑off (PTO), eight paid holidays, and tuition reimbursement as well as life, dental, accidental death & disability, and supplemental insurance. Our plans are designed to be both valuable and affordable. If this sounds like the right opportunity in healthcare billing for you, apply today!

We are proud to be an EOE/AA Employer - (Minority/Female/Disabled/Veteran) - http://(Use the "Apply for this Job" box below)..

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3‑minute, mobile‑friendly application. We look forward to meeting you!

Salary: $18 per hour

Job Posted by Applicant Pro