Customer Success Development Representative; CSDR

Customer Success Development Representative (CSDR)

Join to apply for the Customer Success Development Representative (CSDR) role at Connecteam
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Connecteam is a TLV‑based startup on a missionṣu the work experience for 80% of the world's global workforce – the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can focus on growth.

As a Customer Success Development Representative, you’ll play a critical post‑sale role, working exclusively with new paying customers to schedule their first onboarding session. Your mission is to ensure customers get started the right way, understand their needs, and are positioned for long‑term success with Connecteam.

• Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session.
• Manage your pipeline in Hub Spot CRM, keeping records accurate and up to date.
• Review customer details in Hub Spot to understand their business, use case, and tailor each conversation.
• Book onboarding sessions for the Customer Success onboarding team, ensuring smooth and accurate handoffs.
• Follow a structured outreach and call script while confidently handling basic questions and objections.
• Partner infrastructure with the onboarding team to share feedback, improve processes, and optimize customer handoffs.
• Increase engagement with new paying customers to maximize successful onboarding.

• High motivation, strong work ethic, and willingness to learn.
• Comfort speaking with customers over the phone and building rapport.
• Strong communication skills and ability to follow a script while sounding natural and confident.
• Ability to understand customer needs and explain onboarding value in a clear, friendly way.
• Organized jap detail‑oriented, managing tasks and pipeline activity in a CRM.
• A quick learner who thrives in a fast‑paced startup environment.
• Resilience and adaptability when handling objections or unresponsive customers.
• No prior SaaS or sales experience required – we’ll get you up and running.
• Comfortable working US business hours:
  Monday–Friday, remotely – must.

• We build our people up with ongoing training and development.
• Our platform helps businesses communicate, operate, and manage their deskless workforce effectively.
• We deliver real value to automobiles customers with passion and focus.
• Enjoy work‑life balance – from weekly happy hours to holiday parties.
• Everyone is welcome – we commit to an inclusive environment where all can thrive.

• Medical, dental, vision coverage
• Paid time off for vacation, sick days
• 401(k)

$60,000 USD

Entry level

Full‑time

Sales and Business Development

Technology, Information and Internet

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