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Call Center Financial Representative Bilingual

Job in Tampa, Hillsborough County, Florida, 33646, USA
Listing for: Hiregy
Full Time position
Listed on 2026-01-17
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 20 USD Hourly USD 20.00 HOUR
Job Description & How to Apply Below

Job :
Call Center Financial Representative – Bilingual:
Spanish/English

Location:

Tampa, 33610 – This position is onsite

Pay: $20.00 per hour

Type:
Contract, until 6/19/2026
May be extended or go perm based on business needs

Schedule:

Must be open department hours, Monday-Saturday
M-F, 7:00 AM to 8:00 PM EST
Saturdays, 8:00 AM to 1:00 PM EST
Typically (1) day off during the week
Schedules will be put out every (2) weeks and may fluctuate

Training schedule: M-F, 8:00 AM to 5:00 PM EST for 10 days

Start date:

3/19/2026

Summary:

Most of these calls will be how to navigate the mobile application and verifying members.

Job description:

  • Deliver prompt, accurate, and confidential member support by handling high-volume (55+) inbound calls and providing professional, efficient service. (Average call time is 7 minutes)
  • Process a wide range of financial transactions, including withdrawals, loan payments, transfers, account maintenance, and data corrections.
  • Educate members and prospects on available products and services while assessing membership eligibility and resolving inquiries or concerns.
  • Maintain awareness of call center performance expectations, demonstrating patience, adaptability, and strong multitasking in a fast-paced environment.
  • Complete required compliance and training programs, including BSA/AML, FACT Act Red Flag, and ongoing professional development activities.
  • Nice to have:

    • Financial institution experience

    Requirements:

    • Must be bilingual:
      Spanish/English
    • Must have recent call center customer service experience in a fast-paced work environment on back-to-back calls
    • Must be flexible and able to work required department hours
    • Must have no previous commitments, booked travel, or expected absences
    • Employer will perform Spanish assessment
    • Background check required

      Drug screening required
    • High school diploma or equivalent required
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