Dispatcher Field Service

Dispatcher – Window and Door Field Service

Location: Tampa, FL

Schedule: Monday – Friday, 7:30 a.m. to 4:00 p.m.

Compensation: $21.00 – $27.00 per hour, depending on experience.

About the role: As a Dispatcher – Window and Door Field Service at PGT Innovation (part of MITER Brands), you will coordinate service technicians, manage scheduling, and ensure timely, efficient, high‑quality service delivery.

• Receive service requests from processors and determine technician needs.
• Schedule appropriate service technicians and coordinate multi‑tech jobs.
• Open service lists, prioritize older
  
  Presence urgent cases, plan logistic locations, and communicate availability to customers.
• Communicate with technicians regarding job outcomes, site issues, and part orders.
• Monitor technicians’ time off, redirected time, and cross‑area support.
• Request parts, close services, and balance workloads across teams.
• Identify root causes and prioritize tasks effectively.

• Strong organizational and communication skills.
• Proficiency with Outlook and scheduling tools.
• Ability to work independently and collaboratively.
• Office‑based; frequent sitting, walking, and standing.
• Manual dexterity with regular use of hands and fingers.
• Good oral and auditory communication for phone and in‑person interactions.
• Consistent daily attendance required to maintain service levels.

• Three comprehensive medical plan options.
• Prescription drug coverage.
• Dental coverage.
• Vision coverage.
• Company‑paid life insurance.
• Voluntary life insurance.
• Supplemental hospital indemnity, critical illness, and accident insurance.
• Company‑paid short‑term disability.
• Company‑paid long‑term disability.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Employee assistance program.
• Teladoc.
• Legal insurance.
• Identity theft protection.
• Pet insurance.
• Team member discount program.
• Tuition reimbursement.
• Yearly wellness clinic.

MITER Brands, also known as MI Windows and Doors, Milgard, and PGT Industries, is an equal‑opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industries: Wholesale Building Materials