Banking Customer Service Representative

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THIS IS A 100% IN OFFICE ONSITE ROLE

The Customer Experience Specialist I is an entry-level customer service role operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. They are a key contributor to facilitating efficient and effective processes that support business and customer service objectives.

Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).

• Operate in a Call Center environment as a customer success advocate.
• Receive inbound calls and make outbound calls to consumers.
• Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers.
• Answer high-volume inbound calls or texts from current customers in a timely manner, providing exceptional customer service to all customers’ mortgage loan inquiries and requests.
• Effectively manage a pipeline of up to 75 loans.
• Perform routine data entry and validation tasks.
• Monitor work queues and intervene as needed.
• Interact with multiple departments to expedite processing and/or issue resolution.
• Conduct preliminary or basic research to accurately resolve and respond to customer inquiries.
• Request assistance for escalated or more complex issues to department associates or supervisors.
• Meet outlined production and quality standards.
• Follow established policy and procedures.
• Perform other related duties as required and assigned.
• Demonstrate behaviors aligned with the organization’s desired culture and values.

The pay range for this position is $22.00 - $26.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Contract position based out of Tampa, FL. Workplace type: fully onsite.

This position is anticipated to close on Jan 21, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed.

We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.