Front Desk Agent Marriott Tampa Westshore

The Front Desk Agent is responsible for providing outstanding guest service at the front desk while following Marriott brand standards. This position serves as the first and last point of contact for guests, handling check-ins and check-outs, processing reservations, and ensuring a positive guest experience throughout the stay.

Greet guests in a friendly and professional manner

Perform guest check-in and check-out procedures accurately and efficiently

Process reservations, room assignments, and payments

Answer phones and respond to guest inquiries promptly

Resolve guest concerns or escalate issues to a supervisor or Manager on Duty as appropriate

Follow Marriott brand standards and customer service expectations

Utilize Marriott systems including PMS and GXP (Guest Experience Platform)

Maintain a clean, organized, and professional front desk area

Communicate effectively with housekeeping, maintenance, and other departments

Adhere to all company policies, safety procedures, and cash-handling guidelines

Previous customer service or hospitality experience preferred

Marriott experience preferred but not required

Knowledge of Marriott systems including GXP preferred

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Excellent attention to detail and problem-solving skills

Flexible availability including mornings, evenings, weekends, and holidays

Ability to stand for extended periods

Ability to lift up to 25 lbs as needed

Competitive starting pay

Career growth opportunities within Marriott International

Marriott employee travel discounts

Supportive and team-oriented work environment