Client Success Associate

Become a Client Success Associate at Arrive Logistics and help deliver operational excellence to our customers.

This role focuses on mastering the basics of operational excellence. You will manage daily operations of existing and new client accounts, building loads, scheduling appointments, tracking shipments, and closing out loads. You will work independently and across departments, with a strong attention to detail and a customer‑obsessed mindset.

• Manage load board daily, including data entry, load building, scheduling, tracking, reviewing available loads, and closing out loads.
• Focus on accuracy and timeliness while building loads for our customer account(s).
• Obtain pickup and delivery appointments from shippers and consignees.
• Deliver effective communication with Carrier reps and customer contacts for rescheduling and tracking updates.
• Proactively communicate with customers when a shipment will be delayed.

• Understand customer committed lanes and determine load acceptance or rejection.
• Build a strong understanding of industry fundamentals and Arrive operations, while pursuing continuous learning.
• Expand relationships with customer contacts through timely and professional communication.
• Collaborate with BD and Carrier counterparts to resolve issues and provide best-in‑class service.
• Maximize freight profitability by evaluating appointment times, flexibility, and other attributes for optimal rates.
• Prioritize exceptions by working with Carrier teams to provide timely updates to customers.
• Work with management to address potential aging concerns for your customer.

• Bachelor’s degree in a relevant field of study preferred.
• Demonstrated commitment and work ethic in academic or work settings.
• Fast‑paced ability to multitask in high‑pressure environments.
• Polished communicator with exceptional interpersonal skills, verbal and written.
• Capacity to receive instruction and execute with confidence.

• Comprehensive benefits package: medical, dental, vision, life, disability, and supplemental coverage.
• Matching 401(k) program.
• Employee Resource Groups for building relationships.
• Team events, happy hours, and more.
• Casual dress code.
• Convenient Tampa, FL location near the airport, bay, and downtown.
• Free coffee each morning.
• Free on‑site parking.
• Employee Assistance Program counseling.
• Paid holidays, vacation, and wellness days.
• 100% paid parental leave for new parents.
• Referral Program rewards.
• Relocation assistance for non‑local candidates.

To ensure a safe and transparent interview process, Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process and do not receive unsolicited job offers. If you are concerned about a fraudulent offer, please contact talentac for verification.

Arrive Logistics has been recognized as a top workplace by Inc., Fast Company, Fortune, and Great Place to Work. We focus on culture, employee‑found resource groups, and fostering a shared success community.