Spanish-Speaking Banking Service Representative

Join to apply for the Spanish-Speaking Banking Service Representative role at Mass Markets

We’re hiring Spanish-Speaking Banking Service Representative to support inbound and outbound service projects for our Financial Services clients. In this role, you’ll work directly with banking customers, providing account and product information, resolving inquiries, and delivering a world-class customer experience.

This is an experienced-level position offering paid training, competitive compensation, full benefits, and multiple scheduling options. If you’re a reliable professional with strong communication skills and a passion for helping others, we’d love to hear from you.

To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Handle inbound calls, emails, and live chats with professionalism and empathy.
• Provide accurate information about banking products, services, and processes.
• Resolve customer issues efficiently, ensuring first-call resolution.
• Escalate complex inquiries when necessary.
• Maintain detailed CRM records of customer interactions.
• Follow client-specific procedures for handling financial inquiries and transactions.
• Protect sensitive customer data and comply with privacy regulations.
• Use internal systems and knowledge bases to support customer needs.
• Stay current with training materials, system updates, and policy changes.
• Meet attendance, performance, and training requirements.

• Must be 18+ years old.
• High school diploma or equivalent.
• Minimum 3 years in a call center environment.
• Minimum 1 year in customer service.
• Fluent in Spanish and English with excellent communication skills.
• Typing speed of 30–45 WPM with high accuracy.
• Ability to multitask across multiple systems.
• Familiarity with Windows applications and ability to learn new systems.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Customer-first mindset: empathetic, patient, and solution-oriented.
• Reliable, punctual, and hardworking.
• Ability to thrive in a fast-paced environment.

We offer competitive pay, benefits, paid training, and multiple scheduling options. Our benefits include paid time off, health coverage, retirement plans, disability and life insurance, career growth opportunities, and more.

This role is primarily sedentary, requiring long periods of sitting and using a computer and phone. Must be authorized to work in the country. Background checks and drug screening may be required. We provide reasonable accommodations for disabilities. We are an equal opportunity employer committed to diversity and inclusion.