Senior Product Manager

About Crowe

Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

This role involves overseeing the strategic direction, development, and management of our service delivery-oriented product portfolio. Working closely with cross-functional teams across Crowe to ensure that our service delivery products align with corporate objectives, satisfy customer needs, and create operational efficiencies. This position requires a unique blend of strategic vision, service delivery expertise, and product management acumen.

• Product Management: Manage the core product which is extended by multiple business unit product teams to ensure future product alignment, reduce duplication risk, and maximize the value of the core product to the organization. Convert the business strategy into a product strategy and vision.
• Cross-functional Leadership: Collaborate with teams across product management, operations, and technology to ensure seamless integration and execution of service delivery strategies.
• Product Lifecycle Oversight: Manage the service delivery product lifecycle, ensuring products meet delivery needs, uphold the latest and efficient technologies. Establish, manage, and champion the product roadmap to ensure clarity among stakeholders. Provide thought leadership to define and continuously evolve the product scope, functional capabilities, and integrations with enterprise applications.
• Service Delivery Process Efficiency: Work with business lines to assess and optimize the service delivery process as part of implementation, focusing on improving scalability, efficiency, and cost reduction.
• Market and Trend Driven Analysis: Collaborate with growth and voice of the customer team to analyze market trends and competitors to identify opportunities for product enhancements.
• Innovation and Improvement: Identify and implement innovative solutions and best practices to enhance service delivery products and processes.
• Stakeholder Communication: Serve as the primary liaison for the service delivery portfolio, communicating strategies, updates, and performance metrics to internal and external stakeholders.
• Change Management: Advise stakeholders on change initiatives within the service delivery lines, employing effective communication, stakeholder engagement to facilitate smooth transitions. Develop and implement structured methodologies to manage the impact of changes on processes, technology, and people, ensuring minimal disruption and maintaining high service quality levels.
• Performance Measurement: Monitor and report on the performance of the service delivery portfolio, including customer satisfaction, operational metrics, and financial outcomes.
• Product Compliance: Collaborate with technology and enterprise representatives to ensure product alignment with compliance requirements and Crowe policies. Serve as the primary point of contact for the product for Crowe initiatives.

• Influence: Ability to persuade and motivate others to follow the strategic direction and operational changes necessary for service improvement.
• Relationship Building: Skilled in developing and maintaining strong relationships with internal teams, clients, and stakeholders, fostering trust and collaboration.
• Strategic Thinking: Capable of setting long-term goals and developing clear, actionable strategies to achieve them.
• Evangelism: Acts as a champion for the service delivery function, promoting its value and achievements within…