Senior Business Strategy Manager

Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors and clients nationwide. We consider the people behind those mortgages and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of home ownership while working toward their long‑term financial goals.

We are currently looking for a Senior Business Strategy Manager to join our team.

Reporting to the Chief of Staff, Servicing, this position will be responsible for supporting all departments within Fay Servicing in the planning, support, and execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended processes and technology enhancements, and solutions, and present them for consideration.

This position will also support any designated activities required to define and track SLAs, KPIs, and performance metrics for all departments within Fay Servicing. This person will drive and continuously evolve the Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Additionally, this role is responsible for collaborating with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations.

• Bachelor’s degree in business or related field, or commensurate experience required
• 10+ years’ experience with residential mortgage, commercial mortgage, insurance, and other financial products
• 5+ years’ experience with knowledge in key areas encompassed within the Financial Services division assigned (originations, insurance, etc.)
• 5+ experience in process implementation to include demonstrated experience researching and adapting best practices to align with business and product needs
• Comprehensive knowledge of project and product management life cycles, to include gathering and prioritizing business requirements and product vision
• Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
• Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division
• Ability to understand and document processes, and have a high level of problem‑solving, process improvement, and product management skills
• Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization
• High learning agility with the ability to learn and integrate multiple variables, make connections, and identify/implement successful solutions
• Demonstrated leadership skills to lead in both formal and matrixed environments
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results
• Proven analytical and organizational skills
• Strong interpersonal skills
• Collaborative work style; high team orientation
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to prioritize; effective time management
• Professional maturity, integrity, and the ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

• The hiring range for this position is between $-$ annually
• This position is eligible for an annual discretionary bonus