Analyst, Quality Assurance Workers Compensation

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations se are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Risk Programs/ Workers Compensation Operations Function

The Quality Assurance Analyst will help manage the day-to-day operations of Justworks’ Workers Compensation team. They will support customer requests related to Justworks’ workers’ compensation policy, ensure workers’ comp coverage for customers, and help manage records between Justworks and our carriers, vendors, and state workers’ compensation bureaus. This position will work to evaluate workers’ compensation insurance risks, working closely with the Underwriting, Workers Compensation Operations, Customer Support, Claims and Licensing teams  have no issue with doing what needs to be done in troubleshooting, addressing, and escalating emerging issues.

You’re successful in working independently to meet deadlines, and can also collaborate cross functionally within the organization and with third party vendors. You are a champion of analyzing, lateral thinking, and problem solving.

• Resolve Workers’ Comp inquiries generated by Justworks’ Customer Success team by reaching out to appropriate state agencies, internal Justworks teams, and carrier
• Evaluate customer records to create workers’ comp policies for new locations and underwrite new employee class codes in customers’ workforce
• Execute day-to-day operations for the Workers’ Compensation Program at Justworks, including the master policy and Ohio Bureau of Workers’ Compensation (BWC).
• Prepare and remit timely and accurate reports to carriers and state agencies, including, but not limited to payroll, premium, and customer validation.
• Perform true ups of data to validate Justworks customer information with carrier records
• Work with third party vendors to resolve escalated issues - re-underwriting, classifications, coverage issues.
• Collect customer data and other sensitive information through proprietary systems to report business operations and risk profile to the carrier.
• Audit third party vendors to benchmarks on a monthly basis and report on any inconsistencies to stakeholders.
• Assist in resolving deficiencies that arise in audits and validations.
• Create and maintain queries to pull data from Justworks' client book, including but not limited to class codes, customer locations, salaries and fees, job titles, policy effective dates.
• Collect and report KPI metrics on a weekly, monthly and yearly cadence
• Assist with SOX compliance.
• Document internal processes/controls in Confluence and maintain accuracy articles.
• Maintain a positive attitude, even in the face of adversity
• Assist with large projects such as renewal of workers’ compensation renewals, audits, etc.
• Review and check accuracy of claims data in the RMIS system to include but not limited to correct class code, correct site codes, correct customer, correct member, correct policy attachment.
• Review and report on claims activity monthly.
• Perform other related responsibilities as needed based on department and/or organizational needs.

As a Workers Compensation Operations Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to…