WFM Business Consultant Sr

WFM Business Consultant Sr | Elevance Health

Location: St. Louis MO, Indianapolis IN, Atlanta GA, Tampa FL, Louisville KY, Mason OH

Hours: Standard Working hours

Travel: Associates are required to be in-office 1–2 days per week. Flexibility will be provided otherwise while meeting productivity expectations. Candidates not within reasonable commuting distance will not be considered unless accommodations are granted.

We are seeking a highly experienced Senior Business Consultant to join our Workforce Management (WFM) team. This role is designed for a seasoned WFM professional who can operate as a strategic partner and a hands‑on contributor in a complex, high‑volume call center environment. The individual should flex across multiple functional areas while helping shape the future vision of workforce strategy and execution.

• Provide subject matter expertise and mentorship to less experienced Workforce Management analysts, guiding them in the analysis of operational and business needs to determine effective, scalable WFM solutions.
• Lead and manage cross‑functional projects, drive process improvements, and translate business needs into scalable WFM solutions.
• Analyze complex contact‑center environments to define WFM requirements across forecasting, capacity planning, scheduling, real‑time management, and reporting, ensuring alignment with business objectives and service goals.
• Lead or support cross‑functional teams on high‑impact, highly complex initiatives, including WFM process improvements, system enhancements, and strategic implementations that influence workforce planning and management.
• Partner with business and operational leaders to shape future‑state WFM capabilities, identifying opportunities for optimization, innovation, and continuous improvement.
• Provide expertise to lower level consultants on business‑needs analysis to determine optimal solutions.
• Determine specific business‑application software requirements to address highly complex and varied business needs.
• Lead teams of analysts assigned to the most complex projects, typically those of highest importance and impact to the organization.
• Analyze and design solutions to address varied and highly complex business needs.

• BA/BS and minimum 10 years of business analysis experience, including analysis, project management, working knowledge of main‑frame computer hardware and operating systems; or equivalent combination of education and experience.
• Minimum 3 years experience as a Business Consultant with project‑management skills.

• WFM experience is a must‑have.
• Cross‑functional communication experience between functional and technical teams.
• Project management experience preferred.
• Experience using WFM tool: NICE (preferred).
• Experience using Genesys Cloud (ACD) preferred.
• Microsoft Power BI experience preferred.
• Tableau and SQL experience preferred.

Elevation Health only accepts resumes from agencies with a signed agreement. Unsolicited resumes are deemed the property of Elevance Health.

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

We are creating a culture designed to advance strategy while supporting personal and professional growth. Our values and behaviors anchor our culture and enable us to achieve strategy, power our business outcomes, and drive shared success for consumers, associates, communities, and the business.

We offer a range of market‑competitive total rewards: merit increases, paid holidays, paid time off, incentive bonuses, medical, dental, vision, short‑term and long‑term disability, 401(k) with match, stock purchase plan, life insurance, wellness programs, financial education resources, and more.

Elevance Health operates a hybrid workforce strategy. Unless specified as primarily virtual, associates are required to work at an…