Sr Client Services Consultant

Senior Client Services Consultant – Specialty Market Service & Operations

Location:

Tampa, FL (or Aurora, IL) – Open to internal candidates who can commute to a Met Life office.

Met Life is leading growth in Specialty Market relationships. In this role you will partner closely with sales, underwriting, and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team that supports General Agents, Third Party Administrators, Professional Employer Organizations (PEO), Associations, and Trust market space.

• Overall accountability for client requests, leading projects, providing clients with alternative solutions, and identifying possible plan design alternatives.
• Act as a liaison between the client and internal Met Life teams.
• Provide exceptional customer service to support ongoing delivery and client satisfaction.
• Respond proactively to customer needs.
• Lead and participate in customer‑ and internal‑facing presentations and meetings.
• Collaborate and act as a liaison to assist with problem resolution and troubleshooting.
• Participate in client account audits and the strategic planning process.
• Conduct strategy meetings, establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data entry in Met Life systems.
• Perform other related duties as assigned.
• Maintain awareness and knowledge of Met Life’s and competitors’ products and trends.
• Provide mentorship, guidance, and training to other team members.

Required

• High school diploma.
• Expert knowledge of group products, services, and systems.
• Strong organizational and project management skills, with the ability to prioritize numerous responsibilities.
• Ability to consistently meet tight deadlines and work under pressure.

Preferred

• Bachelor’s degree.
• 10+ years of related experience.
• Prior experience in the PEO industry.
• Extensive oral and written communication skills.
• Advanced problem‑solving and analytical abilities.
• Expert knowledge of group products, services, and systems.

Expected salary range: $76,500–$102,000. This role may also be eligible for annual short‑term incentive compensation, subject to applicable plan terms.

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and family support. We offer a comprehensive health plan that includes medical, prescription drug, vision, and dental insurance, as well as no‑cost short‑ and long‑term disability. Additional benefits include company‑paid life insurance, legal services, a retirement pension funded entirely by Met Life, a 401(k) with employer matching, group discounts on voluntary insurance products, an Employee Assistance Program, digital mental health programs, parental leave, volunteer time off, tuition assistance, and more.

Met Life is recognized on Fortune Magazine’s “World’s Most Admired Companies”, Fortune World’s 25 Best Workplaces™, and Fortune 100 Best Companies to Work For®. With operations in over 40 markets worldwide, we lead in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future.

Met Life is an Equal Opportunity Employer. Recruitment and employment decisions are made without regard to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status or any other characteristic protected by applicable law.

If you need an accommodation due to a disability, please contact  This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

Met Life maintains a drug‑free workplace.