Member Solutions Clerk

Overview

based on experience and credentials

$18.00 - $24.00 hourly based on experience and credentials

Onsite

Full Time

Monday through Friday 8:00 AM - 5:00 PM

The Member Solutions Clerk is a valued member of the Member Solutions Department. This role provides departmental support through a variety of clerical functions. An ideal candidate has strong communication skills with keen attention to detail.

• Distribute incoming daily mail to the Member Solutions Department personnel
• Process the department’s certified and return mail
• Forward incoming loan payments to the appropriate department
• Assist with member calls or emails by directing them to the appropriate personnel
• Prepare routine correspondence for member solutions accounts
• Utilize information obtained from credit reporting, skip tracing services, and software to recover collateral or funds
• Record and post payments received to members’ accounts or General Ledger
• Perform rights of offset on depository accounts and within guidelines, apply funds to delinquent or charged-off loans
• Document account activity in the Member Solutions software
• Track deadlines for re-recording of judgments
• Send requests for re-recording and fees to appropriate courts
• Compile data to prepare daily, weekly, and monthly reports
• Review and approve invoices for the Member Solutions Department
• Maintain administrative work area to ensure an organized environment
• Maintain inventory of office supplies, forms, and documents
• Act as a backup to Liquidation Administrative Associate and assist duties during times of heavy workload
• Attend educational events to increase professional knowledge and remain current with compliance guidelines

• High school diploma or equivalent
• 1+ years of clerical experience
• Collections experience preferred
• Basic accounting skills to post payments to General Ledger and members’ accounts
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve routine problems or situations
• Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to work independently and in a team-oriented environment

• Customer Service

• Financial Well-Being:
  Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness:
  Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement:
  Paid Volunteer Hours
• Growth:
  Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://ca

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.

For more information, please visit our careers site at https://ca