Mail Operations Asst Manager – Tampa Branch

Mail Operations Asst Manager – Tampa Branch

Job Type: Full-time - On Site (Tampa)

Schedule:

Monday–Friday, 8:00 AM–4:30 PM (EST)
Pay: $19.00–$20.00/hour (DOE)

We’re hiring a Mail Operations Asst Manager to support daily branch operations across mail processing, warehouse workflow, and driving routes. This is a hands‑on leadership support role—perfect for someone who thrives in fast‑paced setting, can keep a team on track, and understands the importance of accuracy, timeliness, and confidentiality.

This role supports healthcare‑related document workflows, so familiarity with health insurance processes (claims, benefits, policies) and strong attention to detail are key. (ICD-9/ICD-10 exposure is a plus, not a deal‑breaker.)

• Open, organize, sort, and research incoming mail and documents
• Operate mailroom equipment (copiers, scanners, mail openers, labeling tools)
• Set up equipment, load materials, clear jams, and resolve basic malfunctions
• Ensure accurate identification and categorization of mail items
• Oversee outgoing mail preparation (packaging, labeling, postage)
• Provide guidance, training, and daily support to team members
• Serve as backup to the Branch Manager as needed
• Perform data entry and maintain accurate documentation
• Act as point of contact for escalations and process issues
• Identify improvement opportunities to reduce errors and increase efficiency
• Ensure the team follows privacy, confidentiality, and company policies
• Adhere to all Federal/State/Local guidelines and OSHA safety requirements

• Safely operate company vehicles (NV Van or Chevy Box Truck)
• Pick up high-volume mail from PO Boxes throughout Tampa
• Transport documents between:
  • Office: 10004 N Dale Mabry Hwy, Tampa, FL 33618
  • Warehouse: 6038 Jet Port Industrial Blvd, Tampa, FL 33634
• Load/unload boxes at office and warehouse locations
• Maintain delivery records and documentation
• Perform basic vehicle safety checks and report issues

• Unload, organize, and store banker boxes on shelving
• Pull boxes for shred and dump documents into shred bins
• Prepare documentation for onsite shredding
• Maintain a clean and organized warehouse environment
• Operate pallet jacks and use ladders to stack boxes on high shelving

• High School Diploma or GED
• Valid driver’s license with a clean driving record
• 2+ years' experience in one or more:
  • Health insurance / claims / billing / healthcare operations
  • Customer service or call center
  • Medical office or healthcare-related environment
• Comfortable in a fast‑paced environment with daily deadlines
• Strong attention to detail and ability to follow process consistently
• Basic computer skills (data entry, screen navigation, keyboarding)
• Ability to lift and move items up to 60 lbs
• Must pass a criminal background check

• Claims processing or benefits/eligibility exposure
• Familiarity with healthcare terminology (ICD-9/ICD-10 is a plus)
• Mailroom, logistics, warehouse, or document handling experience
• Strong client/customer interaction skills and professional communication
• Proven ability to multitask while maintaining accuracy and quality

• Mail is processed accurately and on time—daily
• Routes are completed reliably with clean documentation
• The team stays aligned, compliant, and productive
• Confidential information is protected 100% of the time
• You continuously improve workflow and reduce errors

• Health Insurance
• Life Insurance
• PTO
• 401K Plan