Lead Intake Specialist​/Administrative Assistant

Join Our Team — Bilingual Lead Intake Specialist / Administrative Assistant (English/Spanish)

Tampa Bay Area | Ponton & Fernandez, Attorneys at Law, P.A.

Compensation: $18 per hour

This is an on-site position.

Ponton & Fernandez, Attorneys at Law, P.A. is a boutique immigration law firm based in the Tampa Bay Area, proudly serving our community with professionalism, compassion, and excellence. We are currently seeking a bilingual (English and Spanish) Lead Intake Specialist / Administrative Assistant to join our growing team.

This role is ideal for a highly organized, client-focused professional who enjoys being the first point of contact for prospective clients and supporting the administrative operations of a busy immigration law practice. The ideal candidate is detail-oriented, communicates clearly and empathetically, and thrives in a fast-paced environment.

Our office is located at 1082 Bloomingdale Ave, Suite A, Valrico, FL 33596
, and this is a full-time, on-site position
.

• Serve as the first point of contact for prospective and existing clients, in both English and Spanish
• Conduct initial intake calls and accurately collect client information
• Screen and qualify leads and route matters appropriately within the firm
• Schedule consultations and manage attorney calendars
• Maintain and organize client records and intake documentation
  
  Perform general administrative tasks, including data entry and file management
• Communicate professionally and empathetically with clients throughout the intake process
• Coordinate closely with attorneys, paralegals, and support staff

• Native or fluent Spanish required (oral and written)
• Minimum of 1 year of experience in an intake, administrative, or client-facing role (law firm experience preferred but not required)
• Strong communication, organizational, and time-management skills
• Ability to handle sensitive information with discretion and professionalism
• Proficiency with Microsoft Office and willingness to learn case management software
• Reliable, detail-oriented, and comfortable working in a fast-paced environment

We offer a supportive, collegial, and mission-driven work environment where your work directly impacts the lives of individuals and families navigating the immigration process.