Police Records Technician

Salary $22.79 - $32.31/hour; $3,950.27 - $5,600.40/month; $47,403.20 - $67,204.80/year

This is moderately complex office and specialized clerical work, which also includes customer service. Bargaining unit position.

An employee in this class performs a wide variety of responsible and complex tasks in the Police Records Section and deals with highly confidential and sensitive information. Tasks are of average difficulty, which may include record keeping and administrative activities to include customer service to fulfill public records requests via phone, email, mail, fax, in‑person and online following established procedures including the redaction of material exempt by Florida State Statute, Chapter 119.

Provides public records requests to other government agencies, law firms, insurance companies or the public which pertain to criminal police reports, calls for service and grid searches, traffic crashes and background checks. Although under direction, many tasks are performed independently requiring considerable initiative and independent judgment due to the highly sensitivity nature of work assignments. Employees may provide training on a limited basis.

• Provide copies of police reports including electronic imaging, filing and distribution; individual arrest records and historical data; receipt of payment for TPD services including report requests, and arrest record checks.
• Respond to customer inquiries submitted via customer service center, email, mail, fax, in‑person and online and ensure the confidentiality of sensitive criminal cases.
• Research information for all requests; fulfill requests through available resources; perform appropriate redaction of documents as required by law; submit documents to legal for review.
• Process a wide variety of official records; expedite flow of information between various divisions/personnel as necessary; serve as the liaison between the public and Tampa Police Department.
• Distribute confidential records to other jurisdictions and route time‑sensitive reports.
• Background and Address/Grid checks are performed by the employee upon request.
• Prepare and maintain files; scan files; research and prepare reports.
• Operate standard office equipment such as typewriter, calculator, computer, microfilm and microfiche equipment, and copier.
• Operate cash register and collect monies for requests; determine and calculate costs of items provided; generate invoices for billing.
• Receive and respond to more difficult inquiries and complaints by establishing and promoting effective relationships with the public, municipal officials, and other employees.
• Subpoena management requiring a high level of accuracy to retrieve, accept and route to proper department.
• Perform related work as required.

Working knowledge of business English and mathematics; standard office practices, procedures and equipment related to the assigned area; operation of computers and software packages may be required.

Some knowledge of rules, regulations, policies, and procedures of the department to which assigned.

Ability and skill in operation and minor maintenance of office machinery and equipment; data entry and operating computers accurately and at a prescribed rate of speed, when required.

Ability to understand and follow moderately complex oral and written instructions; prepare reports; maintain accurate records; learn and perform assigned clerical and administrative tasks readily and with accuracy; meet the public and establish effective working relationships with others; train other employees when required.

Mobility— mostly sedentary, indoors, occasional standing and walking;
Lifting/Carrying— occasional 20 pounds or less;
Dexterity— frequent handling, reaching, grasping, overhead reaching and use of hands;
Hearing/Talking— frequent hearing and speaking normal speech and speaking loudly over equipment noise; occasional hearing/talking on a radio;
Visual— frequent use of good overall vision, at normal or corrected to normal acuity; frequent use of depth perception and peripheral vision; occasional reading and close‑up work; very…