Accounts Receivable Associate

For this job we are currently only hiring candidates based in the United States.

About the Role

Ontra is seeking an Accounts Receivable Associate reporting to our Team Lead, Billing Operations, on our Finance & Accounting team.

The role is a great opportunity for someone who is excited to serve as the liaison between Ontra's Finance & Accounting function and our diverse customer roster. Our ideal candidate will be responsible for obtaining an in-depth understanding of our company and our customers' billing processes and should be able to identify and resolve complex billing issues.

If you are an up-and-coming finance/accounting professional looking to deliver a large impact on a growing team and company, we'd love to get to know you!

What You'll Do

* Invoicing: accurately and efficiently prepare invoices in compliance with client guidelines to facilitate prompt payment

* Collections: proactively monitor delinquent accounts and contact customers to discuss overdue balances

* Customer Outreach: communicate with customers to resolve any billing or payment inquiries in a timely and professional manner

* Internal Coordination: collaborate with Customer Success to ensure timely delivery of customer invoices and collaborate to resolve billing issues related to invoices and delinquent accounts

* Inbox Management: maintain an organized inbox and utilize internal ticketing system to respond to customer inquiries with a sense of ownership and urgency

* Data Integrity: maintain up-to-date customer information records and billing contacts

* Cash Application: develop an understanding of Ontra's cash application process to investigate unallocated funds and ensure AR balances are accurate across systems

What You'll Bring

* Experience:

1+ years of professional experience; knowledge of billing, collections, and accounts receivable preferred

* Accounting: understanding of order-to-cash processes, aging reports, and foreign exchange rates

* Superior Attention to Detail: takes time and effort to avoid errors and consistently delivers accurate work product

* Organized and Adaptable: can shift between multiple priorities without losing accuracy or momentum, and see tasks to completion in a timely manner

* Polished Customer Service: proven ability to interact with clients in a positive, professional manner and proactively resolve customer issues related to invoicing and collections

* Proactive Communication: ability to communicate clearly and professionally, both internally and externally, in a variety of formats (written and verbal)

* Excel: working knowledge of pivot tables, vlookup, generating reports and manipulating data

* Software: experience with or interest in learning common accounting and billing software platforms (e.g., Net Suite or Billing Platform) a plus