Quality Administrator, Quality Administrator

We are currently seeking to recruit a Quality Administrator to develop and maintain site Quality Management System to ensure compliance to codes of practice, best practice guidance, regulatory and legislative requirements are met. Deputizing for Quality Systems Group Leader (as required), driving the Technical Systems function and working collaboratively with the Quality Manager, QT, PSQLs and other functions.

• Administration of the site QMS/FSQMS to provide a robust, practical and reliable platform of conformity that supports all operations.
• Trending of KPI trending and performance improvement plans - utilizing trends to identify and support sustainable change management.
• Regular review of the Pilgrims Europe supplier assurance systems, to ensure up-to-date compliance.
• Conduct internal audits in line with the internal audit schedule that delivers compliance with legislative, BRC, group technical and customer policy requirements.
• Review and maintain a robust system to record and close out corrective actions arising from internal audits, or process improvements.
• Ensure compliance of new processes and products within the HACCP system.
• Document control of the QMS within the operations.
• Gain a thorough understanding of current Pilgrims Europe computer systems (e.g. SAP, Innova) and how they could best be utilised by the technical function.
• Liaise with customers/third parties for any issues relating to technical systems/complaint management.
• Involvement in external audits and group technical audits.
• To support in customer complaints investigations and administer responses to the customer.
• Provide support for the technical systems team, deputising for the Quality Systems Group Leader where appropraite.
• Undertake projects and trials as directed, supporting the technical development.
• The job holder has a responsibility to create a culture of awareness of, and commitment to the highest standards of food quality, safety & legality and as such they must lead by example.
• The job holder is responsible for actively encouraging all staff to immediately report any quality or food safety issues, assign reward for doing so (using the STAR Awards process) and must be seen to take visible action and give feedback to the reportee on actions taken to address the raised issue.
• The job holder will be required to support the site food safety and quality management systems through active engagement in the site HACCP team, internal and external audit programmes and the proactive use of the internal/external system.
• The job holder shall attend the necessary meeting, deputising for the QAM/QSGL where appropraite. They shall be involved in achieving the clauses in the departmental pillar books and the management pillar books.

• Have the confidence and professionalism to work in this customer and auditor facing role.
• Strong analytical skills - utilizing the full capacity of Microsoft excel/power point or similar business applications.
• Adopts a hands‑on approach, fully recognizing and a proactive presence in production areas is a requirement of this role.
• Similar experience such as a QA / Technical Administrator / Auditor role within a FMCG environment.
• Comfortable and knowledgeable on food manufacturing operations.
• Auditor trained, or of this calibre with aspiration for Auditor.
• Influence/relationship builder - able to achieve objectives through building effective relationships with others / other departments.
• Confident/Assertive - has strength of personality to drive others to delivery or challenge standards/situations.
• Team player, able to work effectively within a team
• Strong trending and problem solving skills

• Relevant degree desirable but not required, or equivalent experience demonstrating technical awareness.
• Food Safety Level 3 (desirable)
• HACCP Level 3 (desirable)
• Internal Auditing Certification (desirable)