Service Manager

Location: Hyde

Service Manager - Tameside

Location:

Maple House, Lilly St, Hyde, SK14 5BQ

Working Hours:

37 hours Contract Type:
Permanent Salary: £35,520 - £51,060 per annum

Please note:

The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change. About the service:
Maple House is a 24/7 service supporting both adults aged 18 or over in their recovery journey towards independent living. We have 12 self-contained flats with communal areas. We support people in identifying their goals using support plans and work holistically in partnership with the person to reach their goals. We provide 24/7 mental health recovery support. We work with individuals to identify their needs and then tailor support.

This could include:
Daily living skills (shopping/cooking/cleaning etc.) Medication support and education Mental health support Education (college, courses etc.) Work and volunteering Support to attend appointments (hospital/GPs etc.) Support to access additional support such as drug and alcoholservices Housing Therapeutic activities (football/pool groups) Physical health (joining gyms/health and wellbeing classes) Purpose of the Role:
The Service Manager is responsible for the day-to-day management, quality, safety, and operational delivery of a CQC-regulated supported housing service for adults with severe and enduring mental health conditions. The role ensures that high-quality, person-centred support is delivered in line with CQC standards, safeguarding requirements, local authority commissioning expectations, and best practice in mental health recovery.

Key Responsibilities:

Service Leadership & Operational Management Lead and manage the supported housing service in line with CQC regulatory requirements, ensuring full compliance with the Health & Social Care Act 2008 (Regulated Activities) Regulations. Provide strong, visible, trauma-informed leadership that promotes a culture of dignity, respect, inclusion, safety, and recovery. Maintain accurate records, audits, and reports to evidence high-quality care and continuous improvement.

Ensure the service meets KPI targets set by commissioners, including occupancy levels, outcomes, safeguarding compliance, and service quality indicators. Staff Management & Development Line-manage and supervise Support Workers, Senior Support Workers, and other onsite staff. Lead recruitment, induction, training, and ongoing development of staff to ensure a skilled, confident, and resilient workforce. Deliver or oversee regular supervisions, appraisals, team meetings, and performance management processes.

Model psychologically-informed and trauma-informed approaches to challenge behaviours and promote positive risk-taking. Quality, Compliance & Safeguarding Ensure the service consistently meets CQCs five key domains:
Safe, Effective, Caring, Responsive, and Well-Led. Oversight of care planning, risk assessments, incident reporting, medication management, and safeguarding processes. Conduct regular audits of documentation, health and safety systems, and environmental standards. Work closely with the Registered Manager to prepare for inspections and implement improvement plans. Person-Centred Support & Recovery Ensure all individuals have co-produced, holistic, outcome-focused support plans tailored to their mental health needs, recovery goals, and risk management requirements.

Promote collaborative working with mental health teams, social workers, housing officers, and families. Lead proactively on complex case management, including crisis planning, hospital discharge, and transitions. Ensure the service champions independence, tenancy sustainment, wellbeing, social inclusion, and meaningful activity. Partnership & Multi-Agency Working Build strong professional relationships with NHS mental health services, social care teams, AMHPs, crisis teams, police, voluntary sector partners, and safeguarding teams.

Represent the service at MDT meetings, provider forums, contract monitoring meetings, and case conferences. Ensure timely and effective communication with stakeholders and commissioners. Finance & Resources Manage service budgets in line with organisational policies. Monitor staffing levels, overtime, agency use, and resource…